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H.D. Management Limited


H.D. Management sample clients

The following are an example of a few of the projects we have a completed for a few of our clients: -

GAM

GAM – Over the past 3 years we have completed a number of process related change projects within GAM. One example of this can be found in the ISO 9001 case study above which details our work in developing with GAM Multi-Manager, their investment and operational processes, which they achieved whilst doubling their AUM over a 12-month period. This is a good example of how change can be delivered in a rapidly expanding successful environment


The Royal Bank of Scotland plc

The Royal Bank of Scotland plc – Over the past 10 years we have delivered a large number of change projects within RBS. There are numerous examples but 2 that come to mind include: -

RBS Technology Help Desk – a process based management system was developed within this significant unit which revolutionised their working practices and enabled them to go on and be awarded HUG (Helpdesk User Group) Help Desk of the year, competing against other help desks from across the UK.

RBS New Branch – this was RBS’s most expensive technology project to date – rolling out new technology to all its branches and supporting it once it was in place. We developed a process-based mechanism which enabled RBS to deliver this project successfully on schedule. In addition we implemented ISO 9001 within RBS End-to-End Support within a 16-week period. This is the fastest successful implementation of ISO 9001 anywhere in the world. It’s success is a reflection on the hard work and good will of the team from RBS and the consultancy team from H.D. Management.


Barclays Capital

Barclays Capital – a call centre had been unsuccessfully outsourced. H.D. Management wrote a report, which detailed how Barclays Capital’s call centre could be brought back in-house. We then took this report and working with Barclays Capital, we in-sourced the call centre, cutting costs significantly and dramatically improving the service.


The Royal Bank of Scotland International

The Royal Bank of Scotland International – an ISO 9001 compliant management system was successfully implemented by H.D. Management, across RBSI’s IT division which supports all their off-shore banking activities.


Aberdeen Asset Management

Aberdeen Asset Management - H.D. Management has completed a number of IT Due Diligence projects for AAM over several years. Principally we have been involved in evaluating technology propositions from a technical and market perspective on a pre-investment basis.


Over the past 8 years we have conducted over 100 IT Due Diligence projects evaluating technology and IT infrastructures on all types of corporate finance transactions on deals ranging from £10m to £500m. We have acted predominantly for venture capitalists and significant corporate acquirers. Our expertise has been mostly utilised in evaluating the potential risks and cost savings in merging IT infrastructures/departments.

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