The model tells us that "customer satisfaction", "people (employee) satisfaction" and "impact on society" are achieved though "leadership" which drives the "policy and strategy", "people management", "resources" and "processes", leading to excellence in "business results". Each of the nine elements, therefore, is a criterion that can be used to assess the organisation's progress along the path to excellence. The "results" indicate what the company has achieved and is achieving; the "enablers" indicate how those results are being achieved.