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Knowledge Management

Principle One : Knowledge
Principle Two : The Management of Knowledge
Principle Three : The Applications

"The major problem faced by corporations today is
not the scarce allocation of capital, but the
bottleneck of capabilities." - Hubert Saint-Onge

What is Knowledge Management?

Knowledge Management is concerned with the entire process of discovery and creation of knowledge, dissemination of knowledge and ultimately the utilisation of that knowledge. In short it is just as it sounds: "the ability to manage knowledge". Knowledge Management cannot just be deemed a "technology" or a "computer thing", in fact it's practitioners through the ages have included philosophers (as far back as Plato), priests, teachers and politicians, to name but a few.

The processes involved in Knowledge Management exist whether we acknowledge them or not and have a profound effect on the decisions we make and the actions we take. It follows that it makes sense to recognise and understand these processes which have such a bearing on our actions, and to take steps to improve the quality of them.

The implications for the corporate world are huge, and many organisations are beginning to look closely at knowledge as a resource, and the ways in which that knowledge can be fruitfully and effectively managed in the working environment, identifying and eliminating bottlenecks even before they actually manifest themselves.

As an employer you need to understand:

  1. what knowledge you have
  2. how to nurture, preserve, and use that knowledge for the greatest benefit of the individual and the organisation
  3. how to compile, organise, transform, transfer, pool, apply, create more of, build upon and safeguard that precious knowledge.

Principle One: Knowledge

To implement the true potential of Knowledge Management we need to break away from our perceptions of knowledge simply as learning and begin to view it holistically as a much more strategic grouping of concepts: Information, Data, Skills, Competencies, Ideas, Talents, Intuitions, Commitments, Motivations, Action. In fact, Knowledge is all that causes a person to think and act the way they do.

Principle Two: The Management of Knowledge

Effective Knowledge Management is based on a continual process requiring constant re-evaluation, updating, availability and quality of Knowledge. It can be described as "an audit of intellectual assets with the aim of achieving the best flow of knowledge to the point of use". Through this audit you will discover unique sources of knowledge, the critical functions of those involved along with potential bottlenecks within the system.

Principle Three: The Applications

The analysis and honing of Knowledge has myriad implications, and applications, for every area of your business. Listed below are a few of the potential benefits:

  • Serve customers more quickly and with greater efficiency
  • Speed up the time it takes to deliver a product
  • Fewer fixed assets and overheads are required
  • Improvements in customer service
  • Promote and quicken innovation and provide higher quality product

What we can do for you

H.D. Management will take you from scratch through the three principles described above, to develop a dynamic, focussed and evolutionary Knowledge Management System. This bespoke system would be tailored to maximise the potential locked up within each segment of the organisation and would serve to realise the benefits of managing the information available.

Relevant, informed, focused

We believe that Knowledge Management has the potential to revolutionise each and every workplace. Knowledge will have it's greatest worth where it is relevant, informed, focused on the right area and understandable by every single individual involved with it. This is rapidly becoming key to business success.

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