Principle One : Knowledge
Principle Two : The Management of Knowledge
Principle Three : The Applications
"The major problem faced by corporations today is
not the scarce allocation of capital, but the
bottleneck of capabilities." - Hubert Saint-Onge
What is Knowledge Management?
Knowledge Management is concerned with the entire process of discovery and
creation of knowledge, dissemination of knowledge and ultimately the utilisation of that
knowledge. In short it is just as it sounds: "the ability to manage knowledge".
Knowledge Management cannot just be deemed a "technology" or a "computer thing",
in fact it's practitioners through the ages have included philosophers (as far back as
Plato), priests, teachers and politicians, to name but a few.
The processes involved in Knowledge Management exist whether we acknowledge
them or not and have a profound effect on the decisions we make and the actions we
take. It follows that it makes sense to recognise and understand these processes
which have such a bearing on our actions, and to take steps to improve the quality of
The implications for the corporate world are huge, and many organisations are
beginning to look closely at knowledge as a resource, and the ways in which that
knowledge can be fruitfully and effectively managed in the working environment,
identifying and eliminating bottlenecks even before they actually manifest themselves.
As an employer you need to understand:
- what knowledge you have
- how to nurture, preserve, and use that knowledge for the
greatest benefit of the individual and the organisation
- how to compile, organise, transform, transfer, pool, apply,
create more of, build upon and safeguard that precious knowledge.
Principle One: Knowledge
To implement the true potential of Knowledge Management we need to break away
from our perceptions of knowledge simply as learning and begin to view it holistically
as a much more strategic grouping of concepts: Information, Data, Skills,
Competencies, Ideas, Talents, Intuitions, Commitments, Motivations, Action. In fact,
Knowledge is all that causes a person to think and act the way they do.
Principle Two: The Management of Knowledge
Effective Knowledge Management is based on a continual process requiring constant
re-evaluation, updating, availability and quality of Knowledge. It can be described as
"an audit of intellectual assets with the aim of achieving the best flow of knowledge to
the point of use". Through this audit you will discover unique sources of knowledge, the
critical functions of those involved along with potential bottlenecks within the system.
Principle Three: The Applications
The analysis and honing of Knowledge has myriad implications, and applications, for
every area of your business. Listed below are a few of the potential benefits:
- Serve customers more quickly and with greater efficiency
- Speed up the time it takes to deliver a product
- Fewer fixed assets and overheads are required
- Improvements in customer service
- Promote and quicken innovation and provide higher quality product
What we can do for you
H.D. Management will take you from scratch through the three principles described
above, to develop a dynamic, focussed and evolutionary Knowledge Management
System. This bespoke system would be tailored to maximise the potential locked up
within each segment of the organisation and would serve to realise the benefits of
managing the information available.
Relevant, informed, focused
We believe that Knowledge Management has the potential to revolutionise each and
every workplace. Knowledge will have it's greatest worth where it is relevant,
informed, focused on the right area and understandable by every single individual
involved with it. This is rapidly becoming key to business success.
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